OVERVIEW:

Shipping From Bellville, Cape Town, South Africa

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Head Office

060 984 1304
 info@kadegen.co.za

Mon-Fri: 8:30am – 5:00pm

Kade Gen (PTY) Ltd:
We deliver our items all over South Afria

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Frequently asked questions

1. Who is Kade Gen?

Kade Gen is an online jewelry store offering a variety of high-quality jewelry products. We take pride in our collection and are committed to providing excellent customer service.

2. How can I place an order?

You can place an order by browsing our website, selecting the items you wish to purchase, and following the checkout process. You’ll need to provide your shipping and payment information to complete the order.

3. What payment methods do you accept?

We accept various payment methods, including credit cards (Visa, MasterCard, American Express), EFT payments, and other secure online payment options.

4. How long does delivery take?

Orders are processed within 1-2 business days, and delivery typically takes an additional 2-3 business days, depending on your location. We will provide a tracking number once your order is dispatched.

5. Can I track my order?

Yes, once your order is dispatched, we will send you an email with a tracking number. You can use this number to track your order on the courier’s website.

6. What is your return policy?

If you receive a damaged or incorrect product, you can contact us within one (1) working day of receiving your order to arrange for a replacement or refund. Please refer to our Return & Refund policy for more details.

7. Do you offer a warranty on your products?

Yes, we offer a 100% Kade Gen Guarantee on our products. We promise an amazing experience with high-quality jewelry and service delivered on time. If you’re not satisfied, let us know, and we’ll make it right.

8. How do I contact customer service?

You can contact our customer service team via email at orders@kadegen.co.za or WhatsApp. We are available Monday to Friday from 8:30 am to 5:00 pm.

9. Do you offer international shipping?

Currently, we only offer shipping within South Africa. We are working on expanding our shipping options and hope to offer international shipping in the near future.

10. Is my personal information secure?

Yes, we are committed to protecting your privacy. We use secure encryption methods to ensure that your personal and payment information is safe. Please refer to our Privacy Policy for more details.